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Monday, 20 December 2010

10:25 pm

(FInally reached home... i would never know working is so though... even though i only handled 4 cases today.....)

First day of work... For the first half of the day i was attached to the nicest guy, Zack, in the 'temp department' said one of the other temp called andy. HAHA. Lucky me?

But seriously he's quite a nice guy indeed. Taught me all the procedures, guide me and even gave me a chance to handle a few cases. Among the 4 cases i handled, most were easy except mispronouncing gangsa road, forgeting to reply the email and mispronouncing the techician's name? LOL.

But just when everything went well, i called one of the customer to confirmed his appointment timing?! So it started with,

" Is this ________, this is yap huat calling frm starhub. I just want to find out if its convenient for my technician to come down to your hse between 4-6?"

And what the guy replied was "What?! 4-6?! Ytd a guy called Collin from CS (customer service) told me the technician will come down before 4. I've been waiting at home since 2? What you mean by 4-6?!"

Blurred. I just retorted, " i dint know about the 2-4pm schedule. So sorry, how about i ask the technician to come down asap?"

Luckily, the guy replied, " as long as the guy can fix my problem it will be fine even if he come at 6."----- Heng ah, my first fierce customer, and lucky Zack guided me along also.

RARR. But im still considered slow compared to the lao jiao temp staff, sighs, they can like remember the tech's hp no, settle the case within like 5 min, but i took like 30min to settle 4? lol... Totally loser.

Anyway, i went down to my auntie's hse after work, as my whole family was there to give souvenirs from korea. And i get to play with "handsome" again... HAHA...So cute right? LOL... Look like pig from this angle...

P.S. Hope everything runs smoothly tomorrow and i wont kana scolded for slowing down the whole team. AHHHH!!! i want to work as fast as them!!!